Solutions / Voice assistant

Voice AI call assistant

A voice agent that answers or places calls, handles the routine part of the conversation in your language, and hands anything unusual to a person with the context already gathered.

Support Sales Voice
Answered in seconds
at any hour, on every line
Handoff with context
not a cold transfer
Every call transcribed
and written to the CRM
Who it is for

Teams with high call volume where a large share of calls are routine, and where being unavailable costs bookings or repeat questions.

Short answer

The agent picks up, identifies the caller, handles the calls that follow a pattern — order status, booking, rescheduling, qualification, reminders — and writes the outcome into your CRM or booking system. When the conversation leaves the script, it transfers to a person along with the transcript and what has already been established, so the customer does not start over.

The problem

Calls go unanswered outside hours, and inside hours the same five questions consume the team.

01

Missed calls are invisible losses

A caller who reaches voicemail rarely leaves one and often calls a competitor instead. The lost revenue never appears in any report, which is why the problem survives for years.

02

The routine crowds out the difficult

Order status and opening hours occupy the same people who should be handling the complaint that will decide whether a customer stays.

03

What was said on the call is lost

Notes get typed when there is time, which means often not at all. The next person to speak to that customer starts from nothing and asks the same questions again.

How it works

From trigger to result, step by step.

01

Pick the calls worth automating

We listen to real recordings and count what actually comes in. Usually a handful of intents cover most of the volume, and those are the ones we build first — nothing else.

02

Write the conversation, including the failures

What it says, how it confirms, what it does when it does not understand, when it stops trying. A voice agent that will not admit confusion is worse than no agent at all.

03

Connect it to the systems that hold the answer

CRM, booking, order status, calendar. An agent that cannot look anything up can only take messages, which is not what you are paying for.

04

Design the handoff first

Clear triggers for transfer — confusion, frustration, anything sensitive, explicit request for a person — and the transcript and gathered context travel with the call.

05

Launch on one line and expand

One number or one intent goes live, with recordings reviewed weekly. Containment, handoff rate and customer reaction decide what gets added next, not the roadmap.

Before / after

What changes on the ground.

Today, by hand
×Calls outside hours reach voicemail
×Routine questions consume the whole team
×Call outcomes typed up sporadically
×Transferred customers repeat themselves
With the automation running
›Every call answered within seconds
›Routine intents handled end to end
›Transcript and outcome in the CRM automatically
›Handoff arrives with context attached
What you get

Delivered, not demoed.

›An intent analysis based on your real call recordings
›A voice agent for the intents that carry the volume, in your languages
›Integration with CRM, booking or order systems for real lookups
›A handoff design with explicit triggers and context transfer
›Transcripts, outcome logging and weekly review in the first month
Built with

We build in your stack rather than moving you onto ours. The list below is what this solution most often connects to — other systems are a scoping question, not a blocker.

OpenAI Realtime ElevenLabs Deepgram Twilio LiveKit n8n PostgreSQL HubSpot
Time to production6–10 weeks
Build priceFixed quote
First stepFree mini-audit
Honest limits

When this is not the right solution.

·If almost every call is unique and consultative, a voice agent will transfer nearly all of them and add a step instead of removing one.
·In regulated conversations — medical advice, legal, credit decisions — the agent can gather and route but must not decide, and we scope it that way from the start.
·If your callers are already frustrated by an IVR maze, adding another layer of automation is the wrong fix. Fix the routing first.

Questions we get about this one

Yes, and it says so. Pretending is a bad idea legally in several markets and worse for trust everywhere; callers accept an assistant that is upfront and quick far more readily than one that is caught out.

Bring us the process that hurts.

The mini-audit is free: we take your version of this process apart and tell you plainly whether automating it pays. If it does, you get a scope and a fixed price.