Services / Document processing & RAG

Read, classify, and answer over your documents — automatically.

Turn contracts, invoices, and knowledge bases into structured data and instant answers, with human sign-off where it matters.

2009
automating since
100%
senior team
4–8 wk
to production
4
working languages
Short answer

Document processing turns contracts, invoices and knowledge bases into structured data and instant answers: OCR and layout models pull the fields, a RAG agent classifies and validates them, clean output flows into your systems, and anything below the confidence threshold goes to a person. Accuracy on structured fields is typically 95–99%, and scans and phone photos are in scope.

The pain it solves

Teams retype and search documents that a model could read instantly.

Manual data entry

People rekey invoices and forms into systems — slow, costly, error-prone.

Slow intake

Documents queue for days waiting for a human to classify and route them.

Buried knowledge

Answers exist in PDFs and wikis no one can find when they need them.

No audit trail

Manual handling leaves gaps that fail compliance and reviews.

How it works

From raw document to structured, answerable data.

Ingestpdf · scanExtractOCR · fieldsRAG agentclassify · answerRouteto systemSign-offhuman review
01

Ingest

Documents arrive from email, upload, or a watched folder.

02

Extract

OCR and models pull fields, tables, and entities.

03

Understand

A RAG agent classifies, validates, and answers questions over them.

04

Route

Structured output flows to your systems, with human sign-off on exceptions.

What you get

Hours back, with an audit trail.

Before
IntakeRead and re-keyed by hand
TurnaroundDays
Audit trailPartial
After
IntakeExtracted and validated
TurnaroundMinutes
Audit trailComplete
Integrations for this service
LLM (replaceable) LlamaIndex LangChain Pinecone AWS Textract Postgres Snowflake SharePoint S3
Inside the build

What we actually build, not just what it does.

Extraction with a confidence score per field

Every field comes with how sure the model is. Anything below your threshold goes to a person instead of into your system of record.

Validation against your own rules

Totals, tax, supplier, contract terms and duplicates are checked against the ERP and your policy before anything is posted.

Retrieval that cites the clause

Answers over your document base arrive with the document, the version and the paragraph, so verifying one takes seconds.

An audit trail per document

What was read, what was extracted, who approved it and when — exportable, which is what makes the whole thing usable inside a regulated process.

What we need from you

What the project asks of your team.

A sample of real documents

100–300 examples including the awkward ones: bad scans, foreign languages, formats a person struggles with.

The system that receives the output

API or import access to the ERP, DMS or accounting system the result has to land in.

The rules, written down

What makes a document valid, who approves what, and what must never be posted automatically under any circumstances.

Honest limits

When this is the wrong thing to buy.

At a few dozen documents a month, a template and a person beat a build on cost.

Handwriting on unstructured forms is still read unreliably enough that we will not sell it to you as automation.

If nobody can state the approval rules, extraction will be accurate and the process will still be wrong.

Logistics · Booking and documents platform
40 min → 7 min

to process a booking

Read the case →
12% → 2%

document sets with errors

Client under NDA. The figures are the client’s own, comparing the periods before and after launch.

Engagement

Three ways to start.

Proof of concept
$1–5k

Full audit + a working pilot on one slice of the process. Fully credited to the build.

1–4 weeks
Success metrics defined
No long-term commitment
Most chosen
Production build
Fixed quote

Full rollout with monitoring, escalation, and documentation. Priced on scope.

4–8 weeks
Human-in-the-loop checkpoints
Full handover & docs
Support retainer
Monthly

Ongoing tuning, new scenarios, and monthly reporting. Cancel anytime.

Continuous improvement
SLA-backed response
No vendor lock-in

Questions about document processing

Typically 95–99% on structured fields, with confidence scoring and human review routed for anything below threshold.

For your industry

See this service mapped to your industry.

What comes up on calls

The questions we are asked most.

Our processes are too specific — an off-the-shelf solution won’t fit.

We don’t propose an off-the-shelf product either. The audit is there precisely to see where your process differs from the ordinary one, and the build is shaped around that difference. And if it turns out a standard tool covers you well enough, we’ll say so plainly — the process map stays with you in any case.

What if the AI gets it wrong? Who answers for that?

It’s a fair thing to ask, and responsibility matters more here than accuracy. A person answers for it, and the system is built so that they can: a doubtful case is never posted quietly, it goes to a review queue. Low confidence isn’t an error for us, it’s a route. Around 70% clears straight through and a person looks at the rest — and where exactly that line sits is yours to decide.

Our data can’t leave the company.

That’s a common requirement, and a reasonable one. We fit the setup to your data rules: if nothing may leave, the model runs locally inside your own perimeter, and the documents never cross it.

Our system has no usable API.

That’s not unusual, and it’s fine. Integrating without an API is the most underestimated line in a quote, which is why integration surface comes first among the four cost drivers, and why we don’t name a fixed price before the audit. Working without an API is perfectly possible — files, exports, email — it simply costs more, and it’s better to know that early. Which is why, fairly often, we build the API for you.

We ran a pilot once and it never reached production.

It happens often, and usually for one reason: the pilot was measured on the happy path and the exceptions were left for later — though the exceptions are where most of the work turns out to be. So we look at the share that clears without a person rather than at extraction accuracy, and we agree in advance who handles the rest, and how.

Is this about cutting headcount?

No, that isn’t what this is about. What goes is the retyping, not the people: decisions stay with a person — the disputed document, the non-standard transaction, the conversation with the client, the signature under the reporting. On one accounting project, closing a client month went from three days to four hours, not because anyone was let go, but because a qualified specialist stopped keying in details by hand. The time that frees up most often goes into growth: more clients with the same team, without the costs rising alongside.

It’s expensive. We could do it ourselves, or with no-code.

It’s a fair question, and sometimes doing it yourselves really is the right answer. We say so when the volume doesn’t justify a build: below roughly 300 documents a month the arithmetic usually doesn’t work. The calculator on this site includes running costs, so you can weigh that up before you ever talk to us.

Models change every six months — your system will be obsolete.

They do change, and that’s exactly what we build for: the model is a replaceable part here, not the foundation. The source of truth is our own database — the document, the counterparty, the entry. The model is attached to the side, and we update it whenever something better appears; for you that’s planned maintenance, not a rebuild.

Stop retyping documents.

Free mini-audit: we’ll measure your current intake time and project the hours you’d save — at a fixed price.

Get a free mini-audit →