order cancellations

An online retailer of 20–30 staff. Six sales channels, one place to enter a product: price, stock, availability and expiry date sync themselves. Around 70% of call centre contacts are closed by AI.

no-shows

A five-branch network, over a thousand staff. The clinical system, the website, the phone and the booking aggregators share one schedule, reminders and follow-ups go out on their own, and 50–60% of call centre contacts are closed by AI.

treatment plans finished

Three clinics, twelve chairs, 30–40 staff. A treatment plan is broken into stages, the schedule is built from chairs and equipment rather than from a dentist’s diary, lab orders and payments run inside the plan, and the patient is brought back on time. Chair utilisation up 15–20%.

shipments on time

A serial manufacturer, around 200 staff. An order is entered once, requirements are calculated from the product’s bill of materials against real stock and purchases already placed, and the platform assembles the job list itself and explains every line for the production manager to approve.

to process a booking

A freight forwarder, 50–70 staff, several dozen carriers. Bookings arrive from any channel and are entered once, the document set is assembled from a carrier directory and checked before printing, and statuses reach the customer without a call to the dispatcher.

per incoming document

An outsourced accounting firm, 10–15 people, 30–40 clients. Source documents arrive from every channel into one intake, details are extracted and posted without retyping, and a person only looks at what the model is unsure about. Bank reconciliation runs continuously, so a client month closes in four hours instead of three days.